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Lenz Tales

Terms & Conditions

Effective date: May 5, 2026

1. Agreement

These Terms & Conditions (“Terms”) form a binding agreement between you and Lenz Tales (operated by [TODO: Operator Name / Entity], “we”, “us”, “our”) governing your use of the Lenz Tales mobile application and related websites and services (together, the “Service”). By downloading, installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old to use Lenz Tales (or 16 where required by your jurisdiction). If you are under the age of majority where you live, you must have permission from a parent or legal guardian. You are responsible for ensuring your use of the Service complies with the laws that apply to you.

3. Your account

To use certain features (such as cloud sync), you may need an account. You are responsible for: providing accurate information, keeping your sign-in credentials secure, and all activity on your account. Notify us immediately at support@lenztales.com if you suspect unauthorized access.

4. Your content & license you grant us

You retain all rights to the photos, videos, audio, transcripts, and text you create or import into Lenz Tales (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, transcode, and display Your Content solely to operate the Service for you (e.g., transcribing your audio, generating reflections you request, syncing across your devices). This license ends when you delete the content or your account, except to the extent we are legally required to retain backups for a limited period.

You represent and warrant that you own Your Content or have all necessary rights to use it in the Service, and that Your Content does not infringe anyone’s rights or violate any law.

5. AI-generated content

Some features use AI to transcribe audio, generate reflections, and produce story structures. AI output is generated automatically and may contain inaccuracies, omissions, or unsuitable suggestions. You are responsible for reviewing AI output before relying on it. AI output is not professional advice (legal, medical, financial, or otherwise). You own AI output generated for you to the extent permitted by applicable law and the underlying providers’ terms.

6. Acceptable use

You agree not to use the Service to:

  • Create, store, or share content that is unlawful, harassing, defamatory, hateful, sexually explicit involving minors, or that infringes others’ rights.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service (except to the extent expressly permitted by law).
  • Attempt to gain unauthorized access to the Service or other users’ accounts.
  • Send spam, malware, or otherwise interfere with the Service.
  • Resell, sublicense, or commercially redistribute the Service without our written permission.

7. Fees and subscriptions

Lenz Tales is currently free to download and use. We may introduce paid features in the future; if we do, the pricing and billing terms will be presented to you before you are charged. Subscriptions purchased through the App Store or Google Play are billed and managed through those platforms and subject to their respective terms.

8. Third-party services

The Service uses third-party services and platforms, including the App Store, Google Play, Google Sign-In, Sign in with Apple, Supabase, Anthropic, and OpenAI. Your use of those services is subject to their own terms and privacy policies, which we do not control.

9. App Store terms (iOS)

If you downloaded Lenz Tales from the Apple App Store, the following additional terms apply: these Terms are between you and us, not Apple, and we are solely responsible for the Service. Apple has no obligation to provide maintenance or support. In the event the Service fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); Apple has no other warranty obligation. Apple is not responsible for product or warranty claims, intellectual-property infringement claims, or claims that the Service does not conform to any law. Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

10. Intellectual property

The Service, including its design, code, branding, logos, and trademarks, is owned by us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service per these Terms. We reserve all rights not expressly granted.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE FREE OF ERRORS, SECURE, OR THAT YOUR DATA WILL NOT BE LOST. ALWAYS BACK UP IMPORTANT CONTENT.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) FIFTY US DOLLARS (USD 50). Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages; in those jurisdictions, our liability is limited to the smallest extent permitted by law.

13. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising out of: Your Content, your use of the Service in violation of these Terms, or your violation of any law or third-party rights.

14. Termination

You may stop using the Service at any time and request account deletion under section 10 of the Privacy Policy. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Sections 4 (license you grant), 10 (IP), 11 (disclaimers), 12 (liability), 13 (indemnification), and 16 (governing law) survive termination.

15. Changes

We may update these Terms from time to time. Material changes will be notified in-app or by email. Continued use after the effective date of the updated Terms constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of [TODO: Governing Jurisdiction, e.g., England and Wales / California, USA], without regard to conflict-of-laws principles. The courts located in [TODO: Court Venue] will have exclusive jurisdiction over any dispute, except where mandatory consumer-protection law gives you the right to bring proceedings in your country of residence.

If you reside in the United States, you and we agree to first attempt to resolve any dispute informally by contacting support@lenztales.com. If we are unable to resolve it within 60 days, either party may bring an individual claim in small-claims court (where eligible) or pursue arbitration on an individual basis. CLASS ACTIONS AND JURY TRIALS ARE WAIVED to the fullest extent permitted by law.

17. Miscellaneous

  • These Terms are the entire agreement between you and us regarding the Service.
  • If any part is found unenforceable, the rest remains in effect.
  • Our failure to enforce any provision is not a waiver of it.
  • We may assign these Terms; you may not without our consent.
  • Notices to us: support@lenztales.com.

18. Contact

For questions about these Terms, email support@lenztales.com.